During the festive season, consumption, as well as the production capacity of fruit, usually increases significantly. We asked Virginia Cascella, export manager at PND, a company specialising in the production of state-of-the-art fruit processing machinery, how they will cope with the high demand in the run-up to Christmas.
"Our customers," explained the manager, "are mostly fruit producers who experience a considerable increase in demand during the Christmas period. We therefore thought it would be a good thing to stay open and support them in their work. Specifically, we will provide logistical support, through the shipment of spare parts in case the customer needs them, and we will guarantee a telephone and online customer service, aimed at solving any problems and requests, from anomalies to technical advice".
Commendable initiative, that of PND, which, since 2000, has been constantly striving to eliminate distances and waiting times. Its strong point is precisely customer service. In fact, the company is able to respond promptly to its buyers with processing lines designed to their needs and requirements. Advanced technological solutions, aligned to new and changing consumer habits.
'Our company,' Cascella pointed out, 'continues to establish itself in international markets, consolidating its leadership and working at full capacity in Europe, South America, the United States, Asia, Australia and Africa. It is a business mainly linked to exports, which is worth 95% of the total turnover. As of December 2022, we have approximately 1480 machines worldwide, 570 customers and a presence in 63 countries.
The internationalisation of our products is one of the primary objectives that we set ourselves and also achieve through participation in the most important trade fairs in the sector. Within an increasingly globalised and competitive market context, being able to provide high-level products and constant care is an added value that makes the difference. We have therefore chosen not to leave our customers alone, not even during the holidays. PND, therefore, is always on call'.